Shipping & Return Policy

Our Shipping Policy

We are happy to ship your Primo Water order to addresses located within the 48 contiguous United States.

Currently, we do not ship to FPOs, APOs, P.O. Boxes, Alaska, Hawaii, or Puerto Rico. We also do not ship outside of the United States.

We offer free shipping on all products. Primo Water orders are shipped with FedEx Ground/Home Delivery service.

Orders can be placed 24 hours a day, 7 days a week. Orders placed Monday through Friday morning typically ship within 24 hours. Orders placed Friday afternoon through Sunday night will ship on Monday.

A shipping confirmation email will arrive in your inbox the evening of the day your order leaves the fulfillment center. This email will contain your FedEx Ground/Home Delivery tracking number.  (Please check your email spam/junk mail folders if you have not seen the order and/or shipping confirmation email.)

Package tracking numbers are available in your shipping confirmation email, or by viewing your order in your shop.water.com account. Please allow at least 48 hours after placing your order to check on your order tracking, as the tracking information may not be available from our shippers before that time. 

PLEASE NOTE: Once processed, allow 3-8 business days for your order to arrive at your door.

Our Return Policy

Any return of a product or products purchased through the Primo Store must be arranged with Customer Care within thirty (30) days from the date of shipment.   

Returns (Buyer’s Remorse): Please keep all packaging and materials that are included with the purchase.  The original purchaser must contact Customer Care in order to receive return instructions and credit.  The purchaser is responsible for return shipping and all returns are subject to a fifteen percent (15%) restocking fee.  Once the product is received, the purchase cost, minus the restocking fee, will be credited within 10 business days to the credit card used for the original transaction. 

Please note: the Returns Policy does not apply to Warranty Claims.  Please consult your product’s user manual for Warranty information.  Primo Water reserves the right to modify or cancel this policy at any time without prior notice.