Customer Service
We’re always here to help! Let us know how we can assist.
Quick Links
We answer all questions about products, services, and water.
Installation help, product manuals, registration, and warranties.
Shipping Policy, Return Policy, and learn how to start a return.
Contact Us
Send us a message and we’ll respond within in 2 business days.
Note: This form cannot be used to cancel service.
Our hours are 8:00 am-9:00 pm EST Mon-Fri, closed Saturday & Sunday.
Existing Customers:
800-728-5508
Get set up for delivery:
800-201-6218
We love getting mail.
Primo Water®
200 Eagles Landing Boulevard
Lakeland, Florida 33810
Frequently Asked Questions
Do all 3-to-5 gallon bottles fit all water dispensers?
Yes, our convenient 3 and 5-gallon bottles fit all of our dispensers.
Are Primo bottles BPA-free?
Yes. Primo Water bottles are BPA-free.
What filtration processes are used by Primo Water?
Using a 9-step purification process, we ensure that you enjoy high-quality, great-tasting water.
Can I change the amount of water I want delivered?
You can use your online account or My Water+ app to change your water order, adjust your delivery schedule, or add on additional beverages.
Download the Primo Water My Water+ Mobile App
Manage your deliveries at anytime, anywhere. Edit, add or pause your deliveries and discover other beverages like sparkling water, coffee, and hot chocolate.
Manage your deliveries at anytime, anywhere. Edit, add or pause your deliveries and discover other beverages like sparkling water, coffee, and hot chocolate.
